Frequently Asked Questions
Do I need to visit your office to book?
No, you can click here to book online, or post your booking form (which you can download here) along with your deposit to us. All valuable documents should be sent to us using Special Delivery. Likewise we will return all valuable documents via Special Delivery.
Can I change the flight dates?
The flight dates are not changeable.
Can you organise for me to fly on to another destination after the completion of Hajj?
All pilgrims must travel on our flights both into Saudi Arabia and also back to the UK.
Will I be able to contact my husband/wife in Mina?
Yes, but under no circumstances will men be allowed to enter the women’s tent, and vice versa.
How will the men and women be accommodated in Mina?
Men and women stay in separate tents in Mina. The tents are normally adjacent to each other.
What interpretation of Islam will be adopted?
Everything will be done according to the Quran and Sunnah, insha Allah.
How do I arrange my sacrifice?
We can arrange the sacrifice for you; it will cost approximately £110. You will be given the precise information upon arrival in Saudi Arabia.
Will I have access to hotel facilities during our stay in Mina?
No, during the days of the rites of Hajj we will not have access to any hotel facilities. However you will have access to our building in Shisha, which is located about 20 minutes walk from our Mina tents.
Are there provisions for vegetarians or people with other special dietary requirements?
Unfortunately Al-Hidaayah cannot make any provisions for vegetarians or people with other special dietary requirements for the meals served during the Hajj days. Meals served in the hotels normally have a variety of dishes and will usually include some vegetarian dishes, however we cannot guarantee this.
What if there is a date change due to moon sighting?
The Hajj rites and some of the hotel bookings are based on the lunar calendar. As the beginning of the month is dependent on the actual moon sighting there is a possibility that the itinerary may change by one day if the actual sighting differs from the official Saudi calendar. In this case we will do our utmost to manage the situation in the best way possible and may mean spending an extra night in the Shisha building. This change will not affect our flights.
How will we be accommodated in Shisha?
As there will be 4 or 5 people in each room, the male and female pilgrims will be split into separate rooms. Therefore you will be unable to stay with your family members during you stay in Shisha. The accommodation will be basic, yet functional with air-conditioned rooms.
What if I get ill?
A medical doctor, who accompanies us from the UK, will be available for advice and to prescribe medicine during the days of the Hajj rites. Most medicines are available over the counter, but if you need to go to hospital, you would be entitled to free medical treatment at government hospitals.
Is the source of the money that I use for Hajj important?
The money that you use to pay for the Hajj must be from Halal sources. It is stated in a Prophetic tradition, ‘Indeed Allah is Pure and accepts only that which is pure.’
Do you provide any religious guidance?
Yes, we organise regular lectures whilst in Saudi Arabia, covering the rites of Hajj in detail. Al-Hidaayah staff will be with you throughout the trip and are available to answer any questions. We will have at least 3 religious scholars traveling with us.
Does anyone accompany the group from the UK?
Yes, around 15 organisers accompany the group from the UK, most of whom have performed Hajj many times. All of our organisers are fluent in English as well as a few who are fluent in Arabic.
We also have a Saudi team that joins us once we arrive in Saudi Arabia, who have decades of experience in organising Hajj.
What Our Pilgrims Say:
The best thing about the package was that the lectures, they were invaluable. The talk and explanation of regarding the batlle of Uhud was excellent.
Thank you so much for providing this journey of a life time. It was the best two weeks of my life! I learnt so much and grew as a person and I have returned home more positive and focused. I would like to thank all of the staff at Al Hidaayah for providing such a high quality Hajj experience. It exceeded all my expectations and it was obvious every effort was made for our comfort. Your meticulous planning paid of. Thanks for getting us an extra day in Makkah hotel.
I would like to thank all Al-Hidaayah staff for making the Hajj journey very easy and stress free for us. The amount of effort they put in was unbelievable, may Allah reward them for all their good deeds and actions, and may Allah give them the ability and strength to help many more pilgrims in the future.
N U Hassan
The reputation of Al-Hidaayah is second to none. You really have made the effort to understand the needs and desires of the hajjis and have tried to fulfil them to the best of your ability. The use of the metro train to cut out travelling times, the short distance from the haram to the hotels, having an advanced team who check us in before we get to the hotels and suitcases already waiting at our doors is all so amazing. You are all super organised, efficient and always try to go above and beyond especially with the gifts and helpfulness of the staff which is one of the best things Alhamdulillah.
Ms M.Khatun (Pilgrim of Hajj Tour 2016)
Al Hidaayah ticked all the boxes and fulfilled its promise of helping me complete my Hajj
I cannot thank all the brothers enough, from start to finish, the service was second to none.
Everyone at Al Hidaayah was friendly, helpful approachable and delivered the best service.
The Essential Package team were awesome – I cannot stress how good these brothers were and we were so blessed to be with them. By the will of Allah (swt) these brothers enabled us to fulfil our journey of a lifetime. They worked ever so hard, even when we could not see them, they were working in the background. We were kept informed, updated and guided throughout, stress free.
M S Miah