Frequently Asked Questions
Do I need to visit your office to book?
No, you can click here to book online, or post your booking form (which you can download here) along with your deposit to us. All valuable documents should be sent to us using Special Delivery. Likewise we will return all valuable documents via Special Delivery.
Can I change the flight dates?
The flight dates are not changeable.
Can you organise for me to fly on to another destination after the completion of Hajj?
All pilgrims must travel on our flights both into Saudi Arabia and also back to the UK.
Will I be able to contact my husband/wife in Mina?
Yes, but under no circumstances will men be allowed to enter the women’s tent, and vice versa.
How will the men and women be accommodated in Mina?
Men and women stay in separate tents in Mina. The tents are normally adjacent to each other.
What interpretation of Islam will be adopted?
Everything will be done according to the Quran and Sunnah, insha Allah.
How do I arrange my sacrifice?
We can arrange the sacrifice for you; it will cost approximately £110. You will be given the precise information upon arrival in Saudi Arabia.
Will I have access to hotel facilities during our stay in Mina?
No, during the days of the rites of Hajj we will not have access to any hotel facilities. However you will have access to our building in Shisha, which is located about 20 minutes walk from our Mina tents.
Are there provisions for vegetarians or people with other special dietary requirements?
Unfortunately Al-Hidaayah cannot make any provisions for vegetarians or people with other special dietary requirements for the meals served during the Hajj days. Meals served in the hotels normally have a variety of dishes and will usually include some vegetarian dishes, however we cannot guarantee this.
What if there is a date change due to moon sighting?
The Hajj rites and some of the hotel bookings are based on the lunar calendar. As the beginning of the month is dependent on the actual moon sighting there is a possibility that the itinerary may change by one day if the actual sighting differs from the official Saudi calendar. In this case we will do our utmost to manage the situation in the best way possible and may mean spending an extra night in the Shisha building. This change will not affect our flights.
How will we be accommodated in Shisha?
As there will be 4 or 5 people in each room, the male and female pilgrims will be split into separate rooms. Therefore you will be unable to stay with your family members during you stay in Shisha. The accommodation will be basic, yet functional with air-conditioned rooms.
What if I get ill?
A medical doctor, who accompanies us from the UK, will be available for advice and to prescribe medicine during the days of the Hajj rites. Most medicines are available over the counter, but if you need to go to hospital, you would be entitled to free medical treatment at government hospitals.
Is the source of the money that I use for Hajj important?
The money that you use to pay for the Hajj must be from Halal sources. It is stated in a Prophetic tradition, ‘Indeed Allah is Pure and accepts only that which is pure.’
Do you provide any religious guidance?
Yes, we organise regular lectures whilst in Saudi Arabia, covering the rites of Hajj in detail. Al-Hidaayah staff will be with you throughout the trip and are available to answer any questions. We will have at least 3 religious scholars traveling with us.
Does anyone accompany the group from the UK?
Yes, around 15 organisers accompany the group from the UK, most of whom have performed Hajj many times. All of our organisers are fluent in English as well as a few who are fluent in Arabic.
We also have a Saudi team that joins us once we arrive in Saudi Arabia, who have decades of experience in organising Hajj.
What Our Pilgrims Say:
This trip was a life changing experience! Excellent staff, really well organised. Al Hidaayah staff feel like new friends as opposed to just staff at a travel agency!
I loved every minute of my Hajj journey meeting so many special people along the way. I was apprehensive before leaving but now realise that I needn’t have been as everything was so well organised and facilities provided nothing like I’d imagined. They were much, much better. I have wonderful special memories and new friends from my time in Hajj. Thank you to all concerned at Al-Hidaayah.
Ms B Rafiuddin (Pilgrim of Hajj Tour 2016)
It was truly a journey of a lifetime. Something I’ll never forget for the rest of my life. Everything about the package was perfect, I wouldn’t change anything at all. My wife and I were both extremely happy with the package and the services provided. I just wanted to say jazakallah khair for giving us the most enjoyable hajj. Alhamduliah I’ve come back so happy and can’t stop talking highly of Al-Hidaayah.
Mr A Hussain (Pilgrim of Hajj Tour 2016)
The trip was billed as “the journey of a lifetime” and upon return the only way to describe the whole experience has been the statement above. The best thing about the trip was the superb communication before we departed, the endless gifts you provided, the superb organisation throughout the trip. You made this memorable experience smoother than I could have ever imagined, JazakhAllah Khair
Mr U Rashid (Pilgrim of Hajj Tour 2016)